When you get an error message, be sure to visualize the full message: sometimes you will see a button “>>”, in this case  press it!
If you are working with Hotel Manager installed on a network, it is very important to verify if the same error occurs on other PC. If it is not the case the problem is local: a local file (not shared on the network) might be corrupted or missing. Try to press the button “Restructure”. If it does not help try to copy all the files contained in  “c:\program files\tucsoft\hotel manager”  from another PC into yours in  “c:\program files\tucsoft\hotel manager” ). Tip : keep a copy of this directory on the server and refresh it after each update download from our Internet site.
A full disk can also give errors only your PC. If you need to delete files remember to empty your recycle bin, too.
Another local problem can be a defective CPU fan!
 
 

Error messages:
“You have tried to access a document that is not open”. Probably a file normally present in  “c:\program files\tucsoft\hotel manager” is missing. Pressing the button “Restructure” you will be told which file is missing.
 
 

“Can not open :albe:xxx.db, invalid path”. Most probably the data files are on a server which is not accessible. Verify if you see other files present on the network. If Hotel Manager is not your problem. If only your PC encounters this problem, verify your cable connection. If it happened after a thunderstorm (a real one, not your son) consider that the network adapter could be burned. If everybody has this problem, verify the server and the hub. In 10base2/5 network, only one burned network adapter can turn down the whole network.

“Can not open  xxx, index is out of date”.  See below.

“Record already locked by this session”. Try to close and re-open the window. If it does not work try to close and re-open Hotel Manager.

“…date...”
Be sure that date format in the regional settings of your windows version is with 4 digit year (yyyy)!
Date type in Borland Database Engine (from the menu choice "other"/"BDE" or run it with a double click on “c:\program files\borland\common files\bde\Bdecfg32.exe) and “regional settings” in control panel should be the same. Swedish date type (yyyy,dd,MM -> 1999.31.12) and American type (MM,dd,yyyy ->12.31.1999) have not been deeply tested.
If you correct the windows date format after you have installed Hotel Manager, Hotel Manager will still use the first settings. If you get errors correct the settings in bde (run it with a double click on “c:\program files\borland\common files\bde\Bdecfg32.exe)

Decimal separator in “regional settings”  in control panel and bde  (run “c:\program files\borland\common files\bde\Bdecfg32.exe)  should be the same.

“…net file…” read install.txt about network installation. Close Hotel Manager from every station and delete all Pdoxusrs.net files that you can find on the server or the PC. Hotel Manager will rebuild it.

“…lck...” read install.txt about network installation. Close Hotel Manager from every station and delete all Pdoxusrs.lck and Paradox.lck files that you can find on the server and the PC. Hotel Manager will rebuild it.
 

Not all errors occur with a message and if an error has always occurred maybe you need to download the last update from www.tucsoft.com/download.html.  If you are regularly registered (for free) you would get an email alert when an update will appear.

Index problems:
“Can not open xxx, index is out of date” where xxx could be “:albe:movi.db”.
“An error was triggered in the ‘executeSQL’ method on an object of SQL type” >> “index is out of date”. In this case it is not said which file is corrupted. In order to find out run “Table Utilities” and press the button “Check Tables in Data and control dir”.
Once you which table (=file) has a problem rebuild its index: CLOSE Hotel Manager, restart it without opening windows like Individual Book (if you work with a network, ask absolutely all other user to close Hotel Manager), press the button “ Table Utilities”, press the button "Rebuild Index”. When asked if you want to rebuild just one table answer yes. The following box will appear.
 

From the list “Alias” select “albe” (or if you prefer, browse from “Look in” until you reach “c:\program files\tucsoft\data”) and then double click on the file. If the corrupted file is “agenzia” then from the list “Alias” select “contro” instead of “albe”.

If you do not understand which table is corrupted, when asked if you want to rebuild just one table answer no. All tables will be rebuilt and on a network it can take a long while. Do not trust Windows Task Manager that could tell you that Tucsoft is not responding!
 

Tables (and their index) do not get corrupted by themselves. The most frequent problem is a PC which has been turned off incorrectly (and by consequence Hotel Manager, too). If the problem is frequent have a look at the error log (select menu item “other”, ”current user” and press the button “error log”. You will see a list of incorrectly shut down. Note that the date and time correspond to the first logon after the error and not at the error moment.
If your error log is empty, and the error is frequent, consider disabling opportunistic lock of an NT server or the correspondent of your linux/samba server. A defective network adapter can also be the source of repeated table corruption. Very rarely the offense is so severe that the table can not be recovered so do not forget a regular backup!